Terms of Service

These terms apply to your use of zzkeyslimited.com and, where an engagement letter does not say otherwise, to the services ZZ Keys Limited provides. If we sign an engagement letter or statement of work with you, that document takes precedence over these terms wherever the two conflict.

1. Who we are

ZZ Keys Limited is a company incorporated in the Hong Kong Special Administrative Region, Business Registration Number 79310020, with its registered office at Unit E01, 10/F, Wong King Industrial Building, 2-4 Tai Yau Street, San Po Kong, Hong Kong. In these terms, references to "we", "us" and "our" mean ZZ Keys Limited. References to "you" mean the client, or the visitor using this website.

2. What we provide

We provide three categories of service:

• Business operations consulting. Diagnostics, process and system design, documentation, margin and pricing work, and ongoing operating partnership.
• Marketing consulting. Positioning and offer work, channel strategy, funnel and lifecycle build, and ongoing growth retainers.
• Trading mentorship. Education on risk management, trading process and review discipline. See section 12, which limits this significantly and deliberately.

We provide advice, analysis, documentation and hands-on implementation. We do not provide legal advice, tax advice, accounting or audit services, regulated financial advice, or investment management.

3. Website use

You may read, print and share pages from this website for your own business purposes. You may not copy the text, graphics, illustrations or code of this website for use in a competing service, or represent our written material as your own.

The prices, timelines and descriptions on this website are published in good faith and are accurate at the date shown above. They are an invitation to discuss an engagement, not a binding offer. A binding agreement is created only when both parties sign an engagement letter or statement of work.

4. Engagements, scope and change

Every engagement begins with a written scope stating the deliverables, the fee, the duration, and what you will contribute. Work outside that scope is agreed in writing before it starts and is charged at the rates used to build the original scope.

Our work depends on your cooperation. You agree to provide accurate information, reasonable access to the people who do the work, and timely decisions where a decision is required. If a delay on your side extends the engagement, we will tell you in writing, and where the extension causes us to hold capacity we may adjust the timeline or the fee after discussing it with you.

5. Fees, invoicing and payment

• All prices are in United States dollars and exclude any applicable taxes and duties.
• Fixed-fee engagements are invoiced fifty percent on signature and fifty percent at handover.
• Monthly engagements are invoiced in advance on the first working day of each month, with the first invoice raised on signature and prorated where a month is partial.
• Trading mentorship is invoiced in advance, monthly for the recurring programmes and in full on signature for the sixteen week intensive.
• Invoices are payable within fourteen days of the invoice date.
• Overdue amounts accrue interest at one percent per month, or the maximum permitted by law if lower, from the due date until paid.
• We may suspend work on an engagement where an invoice is more than thirty days overdue, after giving you seven days written notice.

Third-party costs, including advertising spend, software subscriptions and travel, are paid by you directly to the vendor. We do not resell media or software, and we do not mark up any third-party cost.

6. Minimum terms, pauses and cancellation

• Monthly operating partnerships and growth retainers carry a six month minimum term, after which they continue on a rolling monthly basis.
• After the minimum term, either party may end a monthly engagement with thirty days written notice, effective at the end of the following calendar month.
• You may pause a monthly engagement once per twelve month period, for up to two months, by agreeing it in writing at least thirty days in advance.
• Fixed-fee engagements may be cancelled by either party in writing. Cancellation charges are set out in the Refund Policy.
• Either party may end any engagement immediately on written notice if the other commits a material breach and fails to remedy it within fourteen days of being asked to.

7. Intellectual property

What you own. On payment in full of the fees due for the relevant stage, all deliverables prepared specifically for you become your property. That includes process maps, procedure libraries, dashboards, models, plans, landing page copy, email sequences and reports. You may use, modify and distribute them within your business without further permission or payment.

What we own. We keep ownership of the methods, frameworks, templates, checklists and generic tooling we bring to the engagement and use across clients. Where a deliverable incorporates one of these, you receive a perpetual, non-exclusive, worldwide licence to use it as part of that deliverable. You may not extract our underlying templates and license, resell or publish them as a standalone product.

Accounts and data. Advertising accounts, analytics properties, domains, email platforms and document systems remain in your ownership throughout. We work inside them as a user you can remove at any time.

8. Confidentiality

Each party will keep the other's confidential information confidential, use it only for the engagement, and disclose it only to people who need it and are bound by equivalent obligations. This survives the end of the engagement by three years, except for trade secrets and personal data, which are protected for as long as the law requires.

Confidentiality does not apply to information that is public through no fault of the receiving party, was already lawfully held, is independently developed, or must be disclosed by law or a regulator. Where disclosure is legally required we will tell you first, unless we are prohibited from doing so.

We will not name you as a client, use your logo, or describe your engagement publicly without your prior written permission.

9. Non-solicitation

During an engagement and for six months afterwards, neither party will directly solicit for employment any individual who worked on the engagement for the other party. This does not prevent either party from making general public job advertisements, or from hiring someone who responds to one.

10. Warranties and what we do not promise

We warrant that our services will be performed with reasonable skill and care by people competent to perform them, and that we will tell you promptly if we believe an approach is not working.

We do not warrant any particular commercial outcome. Business results depend on decisions, execution, market conditions, competitors, capital and timing, most of which are outside our control. Any figure, model, projection or scenario we prepare is an estimate based on the information available and on assumptions we will state. It is not a forecast or a guarantee.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under Hong Kong law.

11. Limitation of liability

Subject to the paragraph above, our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort including negligence, or otherwise, is limited to the total fees paid by you to us under that engagement in the twelve months preceding the event giving rise to the claim.

Neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any indirect or consequential loss, however caused.

12. Trading mentorship: important limitations

This section applies to every trading mentorship programme we offer and takes precedence over any other description of that service.

• Trading mentorship is education only. It covers risk sizing, process design, journaling, review discipline and trading psychology.
• We do not provide investment advice, and nothing said in a session is a recommendation to buy, sell or hold any security, futures contract, currency, commodity or other financial product.
• We do not provide trading signals, calls, alerts or copy-trading of any kind.
• We do not manage, hold, receive or have access to any participant's money, securities or trading accounts.
• We are not licensed or registered with the Securities and Futures Commission of Hong Kong, and we do not carry on any regulated activity under the Securities and Futures Ordinance (Cap. 571).
• We make no representation about past, present or future trading returns, whether ours or a participant's.
• Trading involves substantial risk, including the risk of losing your entire capital. Any trading decision you make is yours alone, made on your own analysis and at your own risk.

If you require investment advice, consult a person licensed to provide it in your jurisdiction. If you are unsure whether something you want is education or advice, ask us before enrolling, and we will tell you plainly.

13. Third-party tools

We may recommend third-party software or service providers. We receive no commission, referral fee, rebate or other benefit from any of them. Your contract for those tools is with the vendor, not with us, and we are not responsible for their performance, pricing, availability or data practices.

14. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil disturbance, government action, or failure of public telecommunications or power networks. The affected party will notify the other promptly and both will act reasonably to limit the disruption. If the event continues for more than sixty days, either party may end the engagement on written notice, with fees due for work performed up to that point.

15. Assignment and subcontracting

You may not assign an engagement without our written consent, which we will not unreasonably withhold. We may use subcontractors for defined parts of the work, but we remain responsible to you for it, and any subcontractor is bound by equivalent confidentiality obligations.

16. Notices

Notices under these terms must be in writing and sent by email to hello@zzkeyslimited.com for us, and to the email address stated in the engagement letter for you, with a copy by post to the registered address where the notice ends an engagement.

17. Entire agreement and severability

The engagement letter, any statement of work, these terms and the policies linked from this site together form the whole agreement between us, and replace any earlier discussion or proposal. If any provision is found to be unenforceable, the rest continues in force and the unenforceable provision is treated as modified to the minimum extent needed to make it enforceable.

18. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the exclusive jurisdiction of the Hong Kong courts. Before starting proceedings, both parties agree to attempt to resolve the dispute through a documented discussion between senior representatives, and then through mediation administered by the Hong Kong International Arbitration Centre.

19. Contact

ZZ Keys Limited
Unit E01, 10/F, Wong King Industrial Building
2-4 Tai Yau Street, San Po Kong, Hong Kong
Email: hello@zzkeyslimited.com
Telephone: +1 (831) 308-5159
Business Registration Number: 79310020

20. A note on legal review

These terms are written to reflect how we actually work, in language a client can read without a lawyer present. They are not a substitute for advice from a qualified Hong Kong legal adviser and should be reviewed by one before being relied on in a dispute.